Privacy Policy for BMS WELLNESS

Last Updated: April 3, 2025

Introduction

Welcome to BMS WELLNESS ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://bmswellnessca.com, use our wellness services, or communicate with us.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Health and Wellness Information: Information related to your health history, wellness goals, treatment preferences, and any information you provide during consultations or treatment sessions.
• Appointment Information: Dates, times, and services requested for appointments.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
• Communication Information: Records of your interactions with us, including emails, text messages, appointment requests, inquiries, and feedback.

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Pages viewed, time spent on our website, links clicked, and browsing patterns.
• Location Information: General location based on IP address.
• Cookies and Similar Technologies: Information collected through cookies to enhance your browsing experience. Please see our Cookie Policy section below for more details.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our wellness services
• To schedule and confirm your appointments
• To communicate with you about appointments, services, and wellness information
• To process payments for services rendered
• To improve our services and develop new offerings
• To personalize your experience on our website
• To send appointment reminders and follow-up communications
• To comply with legal and professional obligations
• To protect the security and integrity of our business

Text Message Communications

If you provide your mobile phone number, you may receive text messages from BMS WELLNESS regarding:

• Appointment confirmations and reminders
• Changes or cancellations to scheduled appointments
• Follow-up care instructions
• Wellness tips and information
• Special offers and promotions (if you opt-in)

By providing your mobile phone number, you consent to receive such messages. Standard message and data rates may apply. Message frequency varies based on your appointment schedule and interaction with our services.

Opting Out of Text Messages

You can opt-out of receiving text messages at any time by:

• Replying "STOP" to any text message you receive from us
• Updating your communication preferences in your client account
• Contacting our office directly via phone or email
• Informing our staff during your next visit

Disclosure of Your Information

We may share your personal information with the following parties:

• Service Providers: Third-party vendors who assist us in providing our services, such as appointment scheduling software, payment processors, and electronic health record systems.
• Healthcare Partners: Other healthcare or wellness providers who may be involved in your care, with your consent.
• Legal Authorities: Government agencies or law enforcement when required by law.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information. These measures include:

• Encrypted electronic records
• Secure physical storage of paper records
• Staff training on privacy practices
• Access controls for client information
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide you with services and as required by applicable laws and regulations, including those governing healthcare providers and businesses. Healthcare records are typically maintained for a minimum of 7-10 years, depending on applicable state regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate information.
• Deletion: The right to request deletion of your information, subject to our legal obligations to retain certain healthcare records.
• Restriction: The right to request restriction of processing.
• Communication Preferences: The right to update your communication preferences at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our website.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Allow our website to remember choices you make.
• Analytics Cookies: Help us analyze website traffic and usage patterns.

Cookie Management

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being sent.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information, including:

• The right to know what personal information we collect
• The right to delete personal information (subject to exceptions for healthcare records)
• The right to opt-out of the sale of personal information (note that we do not sell personal information)
• The right to non-discrimination for exercising these rights

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

BMS WELLNESS
Address: 505 Chapman Court, Santa Clara, CA 95050
Email: info@bmswellnessca.com
Phone: 408-850-2913
Website: https://bmswellnessca.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.